We're on a mission to automate agent improvement so teams can stop creating training manually and start enforcing consistent growth at scale.
Agent training in call centers is fundamentally broken. Managers manually create generic training content. Agents skip it. Weaknesses go unaddressed. Improvement is slow, inconsistent, and impossible to enforce at scale.
We built Project Alpha to solve this. AI detects weaknesses from call scoring, generates personalized training daily, assigns coaching automatically, and enforces completion. Managers review, not create. Agents improve consistently, not sporadically.
Our goal is simple: make agent improvement automatic, mandatory, and scalable.
Traditional training is generic. One-size-fits-all PowerPoints that agents ignore. Managers spend hours creating content that doesn't target individual weaknesses.
Project Alpha detects weaknesses from AI call scoring and generates personalized training packs daily. Every snippet, quiz, and micro-lesson is built around each agent's specific gaps.
This isn't generic content. It's weakness-driven development that actually works.
Traditional coaching is manual. Managers create assignments, agents complete them (maybe), and there's no enforcement. It's slow, inconsistent, and doesn't scale.
Project Alpha automates the entire workflow. AI detects weaknesses, generates coaching tasks, agents record responses, AI grades them instantly, and XP is awarded for completion. Incomplete training blocks progression.
This is mandatory improvement, not optional suggestions. It's enforced at scale.
We believe agent improvement should run on autopilot. From call scoring to training creation to enforcement—zero manual work required.
Our goal is to help agents improve, not punish them. Gamification, XP points, and streaks make training engaging instead of mandatory drudgery.
Optional training doesn't work. Project Alpha enforces completion. Incomplete training blocks progression. Managers get real-time compliance visibility.
Generic training fails. Every coaching task is built around detected weaknesses from actual call performance. Personalized at scale.
Our team combines deep expertise in AI, agent coaching, and call center operations. We've manually created training content for hundreds of agents. We know how painful and time-consuming it is to scale.
Project Alpha is the platform we wish existed when we were managing agent development.
Content generation & scoring
Full-stack automation systems
10+ years agent development
Operations & compliance
Have questions about our technology, team, or mission? We'd love to chat.